Wges
Don't get trapped into this poor service

WGES provides one or two year agreements - but lock clients in through automated renewals with large costs to leave the support. I plumped for twelve months, supervised the support and didn't conserve money therefore chose to leave. On calling customer support, they described they delivered a notice in December (that we didn't obtain) and had a 45-day screen to leave. It's today Jan, probably inside a 45-day screen, however they are declining to permit me to leave the support without spending a higher charge.

Beyond this, the client support consultant I handled, Erin, was unprofessional, arrogant and unhelpful. Her guidance was to check on with my Postman. The business isn't controlled or monitored, so there's truly no redress except to sue. Our guidance would be to prevent answering their present. This can be a disgrace since energy-services businesses are essential - that one simply does not compare well.

Company: Wges
Country: USA

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