LL Bean
LL Bean's Rugged Ridge Parka with Defective Plastic Zipper, World's Worst Customer Service

I ordered the Rugged Ridge Parka for $159.00 from LL Bean. About a week after I received it, the zipper would not load to be zipped. Contacted Customer Service and they said they would send me another one. While waiting I checked the Parka's web site comments. Eleven other people took the time to complain about the zipper also. Lord only know how many others had problems and do not comment.

I decided I did not want another defective parka and refused it. I had also returned the original. According to the UPS tracking info, LL Bean received both within hours on the same day.

LL Bean never contacted me about this. I had to contact them to find out anything. Filed a Better Business Complaint. It took them forever to respond. Amongst their lies, they stated I had only returned one jacket!

$150 is a lot of money to spend on a worthless parka especially from LL Bean. Now LL Bean is like any other business: Poor quality merchandise and lousy customer service!!!

Company: LL Bean
Country: USA
State: Maine
City: Freeport
Address: 3 Campus Dr
Site: llbean.com

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