World Wide Van Lines
WWVL Biggest Scam in Moving Industry

WorldWide Van Lines (WWVL) is scam, beware of this company. I can't even forget, this even though it is 1 1/2 year, these people eat my extra $ 1400 at that time. WWVL has contract with others "Bobby" and "Ken/Dependable moving", Norcross, Georgia as a small moving companies and theircustomer service is worse and unreasonable at best. They yell at you and not respect anything at all. Also they try to rip off your money andgive worse customer service possible in USA. Please see example below. We were suppose to be moved by Bobby on 4th June, who didnot show up and then finally we moved our stuff with Ken / Dependable moving (Georgia) on 5th June. Whendrivers arrived at our home, they mentioned they will go to Indianapolis andthen they will go to Pearland/Houston, TX. As per driver, they said it would not possible to deliverour stuff on 7th june, when we said we don't want to move then driver mentionedto call his Boss Ken and Ken mentioned that go ahead and sign the contract, we'll deliver your stuff on Sunday, 7th June. I don't know why I believed in his words.instead of that our stuff arrived on10th of June and we had to post pone and cancel flight tkts of mywife/daughter / parents from Houston. Anyway, worse experience begins now with cheating about howmuch our stuff weigh. I moved 4 time in last 4 year so we have some idea whatwe have and what we don't. We were suppose to pay 900 $ for 4500 lb wt of mymove. If it is less WWVL will payme back and if it is more then I will pay them upfront. On 10th June ~ 8:15am I was called byWWVL about extra wt (280 lbs more) of our stuff and I was asked to pay $998 (900 98). I was told that totalwt of truck was 22780 lbs (empty wt 18000 lbs my stuff 4780 lbs) and ourstuff weighed 4780 lbs so we have to pay difference of 280 lbs excess wt, whichwas 98 $. Somehow we thought lets just weigh truck before unloadingand after unloading our stuff and make it clear. When my wife went to weight station to weigh truck, it wasonly 20680 lbs (2100 lbs less then what they told me) so if empty truck wt is18000 lbs then our stuff wt is only 2680 lbs and much less then 4500 lbs so weshould not even pay 900 $ but pay less then 900 $. Now Ken changes and calls us and says empty truck wt is14100 lbs so I have to pay for 2180 lbs (6680 lbs 4500 lbs) $ 780 extra on $ 900. It did not make sense how Ken wascalculating. Empty truck wtchanged from 18000 to 14000 lbs in one day. Anyways we were threaten by Ken and drivers that unless wepay them upfront 1680 $ ($1500 in money order and $ 180 cash) they would notunload stuff at that time. Theyeven left our home after emptying few boxes off the truck. I tried to explain to Ken it did notwork out and I wasted my time. Iwas helpless since I was still in Springfield, MO and my wife, 1 yr baby, mysenior citizen parents were in Pearland / Houston, TX with movers. Ken and us agreed that lets wt truckafter they unload our stuff and they will pay me the difference or charge meappropriately according to wt. We called WWVL multiple times to clarify this issue but WWVLHaley / or Haleigh comes on phone and then put us on hold without listening whatwe have to say. Ken also mentionedthat he asked WWVL to call me or my wife. My wife also called and she was put on hold by Haley again and she nevercalled us back. I think Haley willonly realize if someone else does this to her after getting deposit and money. As WWVL never came on phone, we had nochoice but pay to Ken 1680 $ ($1500 in money order and $ 180 cash) and get wtof empty truck done by our self.

Even we paid for truck wt, that is not norm when we move - moving companydoes that.

This wt wassuppose to be done before loading truck at my house and after loading at myhouse in Springfield, MO. I was suspicious with their demand of $ 1680 since it wasunusual charges for wt we did not move so initially I was hesitant but finallywe gave them $ 1500- money order and 180 cash. As per Ken, driver will give us back our cash and moneyorder if empty truck wt shows our total wt 15 mins without any communication and they just hangup. That's Haley. She did this 3 times withoutunderstanding WWVL responsibility to resolve that current issue. WWVL is the company we trustbefore signing a contract. It isyour responsibility to protect your customers. It is like Haleigh / Steve don't want to talk. I think this needs to be improved and no one will do businessif they know what kind of service WWVL and their subcontractors provides. There needs to be honesty anddependability to movers. Anyways, while I am writing we still have to do wt of emptytruck and lets see what happens. This is unbelievable real life event.

Company: World Wide Van Lines
Country: USA
State: Delaware
Address: 16192 Coastal Hwy Lewes, Delaware, DE, 19958
Phone: 18665399985
Site: worldwidevanlines.com

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