Allied Interstate
Took settlement from acct too many times

The first week in November, I received a call from Allied stating that I owed $537 to Household Bank. They would settle for $275 if I set up payment right then. I authorized ONE payment to be pulled from my bank on Nov. 14th.

On the 19th, the payment cleared. On the 20th, they tried to pull another $275 out of my acct, which was not available at that time costing me a $25 NSF fee. I called Allied and stated my problem, was told to send/fax a copy of my statement to them and they would go from there. The next day I had a message on my machine to call a Jenny Eevans (not sure of last name). I got someone else when I called but was assured that the reason for her call was to tell me all was straightened out and that it would not happen again.

Thanksgiving came and went, I called to check funds in my checking account on the 28th of Nov. Only to find out that an additional $275 had been pulled from my account. I called my bank and it was verified that all three transactions were made by the same company. I again tried (for over 1 hour) to call only to be put on hold or transferred to a voice mail box, which stated it could not receive any more voicemails, and then get disconnected. I finally reached Rozina, who told me again to fax in a copy of my statement showing the transactions.

The next morning (tuesday, dec. 2) I faxed in my statement, a handwritten letter, and a copy of the statement from Allied. I stated that I would like to hear from them before the close of business the following day (wednesday dec. 3)

After not hearing from them, I called on Thursday morning, got through after 5 tries, and was told that my fax had been received and it had been forwarded to a supervisor (Melissa Donovan). I asked to speak with her but was told she was busy and asked if I would like to leave a message on her voice mail. I foolishly agreed only to be told there was no more room for recording and was hung up on again. (DONT THEY EVER CLEAR THEIR VOICEMAILS???) I havent heard anything from them since.

Company: Allied Interstate
Country: USA
State: New York
City: Oceanside
Address: 3070 Lawson Blvd
Phone: 5165616497

  <     >