Sears
Online Cart Prices Higher Than Advertised, Three Reps Gave Conflicting Answers

Online pricing for Sears and Kmart is totally inaccurate and they will not honor their advertised prices! Spent over an hour shopping online this morning at sears.com which also is Kmart, after adding several items to my cart, go to check out and many of the prices had been changed to considerably higher prices that what is being advertised on their site. I contacted Sears through online chat, that rep told me to call to place my order to get the advertised pricing. So, I call... That rep tells me that whatever price shows up in my cart upon checkout is the correct price. I tell her that the prices on some items are being advertised less, she instructs me to clean out my internet cookies (?!?!). I finish that call as she obviously makes no sense, call back and speak to rep #3 who tells me a yet a completely different story... That some online pricing must be leftover from their Black Friday sale and they can't possibly change all the pricing back so quickly since so many items were on sale. I told her I didn't know that these were special sale prices that were only valid yesterday and they certainly should have taken down access to their site if the prices were incorrect as in my opinion this is a major case of false advertising. She then tells me I could go ahead and place my order and pay the higher price not the advertised price, then ask for the sale price to be reviewed by a manager, but nheguarantee they would honor their advertised price. They have lost all future business from me. I understand errors occur... But this is a big one, and false advertising and they should have offered a fair resolution other than just telling me I was out of luck or to take my chances on getting their true advertised price. I have never heard such a thing! Aside form that, in speaking to 3 different customer service reps about this issue, they each told me an entirely different thing. Far too many other reliable company's out there vying for the consumers business in these tough times... I just wish I hadn't of spent so much time online shopping at their site today only to be duped...

Company: Sears
Country: USA
Site: sears.com, kmart.com

  <     >