Sears
Kenmore Double Oven Failed After Warranty and Store Owner Became Hostile

My husband and I built a home in 1999 that we moved in January and purchased around $4000 in appliances and electronics for this home. The owner, Mr. Plunk was really nice and helpful while we were making our purchasing decisions. I was also pleased to do business with a company like Sears that supposedly stood behind their products and offered the satisfaction guaranteed or your money back guarantee.

We began having trouble with our $1,500 30 inch Kennamore double oven and I left messages for Mr. Plunk at the store to please call me about the problems we were having as the warranty was close to running out.

I also called the 1-800 # and they could not tell me what the flashing F-O was on the panel or how to get the terrible beeping sounds to stop. I decided they were idiots so I called Mr. Plunk again.

During all of this, I was having to take care of a dad who has had heart problems and a stroke and a mother dying with terminal cancer. Thus, you know I spent most of my time caring for a dying mother and cooking and cleaning for her in the evenings at her house and my stove has probably been used about 30-40 times in the past 3 years.

Mr. Plunk avoided me and the phone calls, the 1 year warranty ran out, Mr. Plunk was not there the times I stopped by. I had a baby in February 2003 and my husband stopped one day to talk with Mr. Plunk. Mr. Plunk told him it was under warranty and he arranged to have a repairman sent out.

I told my husband that I did not think it was still under warranty and he said Mr. Plunk said it was still under warranty according to his computer. Well, the repairman came in March and guess what? It was not under warranty and I had to pay the man $50 for coming out. The repairman, SAM, said it would cost at least $400, if not $800 to fix this as the computer was what had gone out of the top and bottom. $800 to fix a $1500 oven? That is a ripoff.

My husband and I talked with Mr. Plunk in March and Mr. Plunk accused me of lying about calling there and stopping buy and demanded to know who I left messages with. He became belligerent and began very loudly telling my husband and I to get out of his store. I have never been so embarrassed and angry in all my life. It was obvious Mr. Plunk was angry too. He turned real red in the face and started shaking. I thought he was about to hit one of us. I told my husband we had better leave before something bad happened.

I was later informed he has a very bad temper and he once shot a man and we had best leave this alone as it was not worth it. Well, I can't cook a meal in our oven, and every night when I go get something to eat I get really mad. I can't afford to replace it right now and I don't want to borrow any more money because of the economy and shakey jobs held by me and my husband.

Sears as a whole has been a major disappointment to me. I am thinking about contacting a lawyer. What about the lemon laws, sunshine laws, etc? Do any of them protect me as a consumer and what are the statutes of limitations?

Company: Sears
Country: USA
State: Tennessee
City: Henderson
Address: Hwy 45 North
Phone: 7319837327

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