Hilton Homestead Suites
Lack of Customer Service, Treated Unfair, and Feels discriminated

On Saturday October 23 I had a reservation to stay at your Gaithersburg, Md Hilton Homewood suites. I checked into the hotel and it was the worst experience EVER! The staff on duty that night, left a VERY BAD taste in my mouth. The comment MADE was VERY VERY Unappreciated, he stated that I KNOW YOU ALL ARE GOING TO MAKE A LOT OF NOISE. He did not know us, he has never seen me or my children for that matter, to look at someone and judge them. I am not sure what type of customer service the Hilton is teaching but, it should be revisited. If someone is going to pay almost 300 a night, you have no right to judge and say what someone is going to do. To have my children stand there and witness that was unbelievable. My daughter was going to have a pajama party, with some of her friends staying. He advised me that he would come around at 10pm to check. I am going to let my friends, collages, employment, and everyone that is willing to listen about this experience.

Company: Hilton Homestead Suites
Country: USA
State: Maryland
City: Rockville
Address: 14975 Shady Grove Road
Phone: 2405071900

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