Custom Kingdom
Custom-Kingdom.com sold inferior merchandise and would not respond to e-mails requesting a return or refund

Ordered a "Miles Davis" onesie for my 8-month old last month (August); received the item in the mail as promised within a couple of weeks. Also received e-mails telling me the item was on its way. The item in the mail did not have any invoice or packing slip with it, just the onesie, not wrapped particularly well and the return address on the outside of the package just listed a P.O. Box in "Hbg", PA, which I assume is Harrisburg. The onesie's screen print image was really poorly done. It looked like a bad xerox of Miles Davis playing the trumpet. It was so bad you could not even tell he was playing a trumpet!

I immediately sent an e-mail to the sales dept. Telling them I was dissatisfied and requested a return. No response. I contacted "Customer Service." No response. I found them on Facebook and sent them a message. No response. I even attempted to "friend" them but they must be wise to me by now so they won't be my friend. How sad!

Anyway, there are about four different e-mails associated with them and I sent all of them at least two e-mails apiece to try for satisfaction but no response ever came. I went to the WhoIs service on the web and found out they operate out of Sunnyvale, Ca. I also went to the Better Business Bureau site and filed a claim with them. According to them Custom Kingdom operates out of Emeryville. I hope they have the right company!

Company: Custom Kingdom
Country: USA
Site: custom-kingdom.com

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