Reply Real Estate
Reply! Unauthrized Credit Card Charges

This company overcharged me by $949!?!!?
What am I supposed to do about this?
It was withdrawn from a checking account, I dont think I can get the money back any way other than them agreeing to cut me a refund check.
Any suggestions?

Their promise to me:
From: Dana Wilson
Date: 4/30/10

You will be on a 45 Day Success Guarantee. This is stating that you will give us your commitment of 45 days starting from 4-30. If we do not have you in a contract with a lead or you do not anticipate one, we will send you 5 free leads a month for 6 months or until you do have a closing (all you would pay is a flat $50 each month for maintaining your territory). We look forward to working with you and assisting you with your success.

This is a copy of bank withdrawals from my account by Reply Real Estate:

Check 04/30/10 Reply.com Buyer Leads Tropf Home Res... 109.90
Check 05/06/10 Reply.com Buyer Leads Tropf Home Res... 54.95
Check 05/14/10 Reply.com Buyer Leads Tropf Home Res... 274.75
Check 06/11/10 Reply.com Buyer Leads Tropf Home Res... 109.90
Check 06/25/10 Reply.com Buyer Leads Tropf Home Res... 274.75
Check 07/12/10 Reply.com Buyer Leads Tropf Home Res... 219.80
Check 07/30/10 Reply.com Buyer Leads Tropf Home Res... 54.95

Total: $1,099
Promise of $50/mo: $150
difference: $949

In Total I was charged $1503.65
from 03/26/10 to 07/30/10

I did not get real leads from this company. Some of the people I spoke with just said they entered their name and phone number so they could view more information on the website and they had no intention of buying real estate. None of them went anywhere at all.
I want my entire $1503.65 refunded.

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Company: Reply Real Estate
Country: USA
State: California
City: San Ramon
Address: 12667 Alcosta Blvd., Suite 200
Phone: 9259833400
Site: reply.com

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