All My Sons Moving & Storage Of West Palm Beach, Inc
All My Sons Moving & Storage, Boca Raton location Customer Service: Atrocious, Empty Promises, Lies, Jeckyl and Hyde, Sweet on phone until they get your $

On4/23/10 received an estimate from Chris. On5/03/10 talked with Sue from the office and told her I would be booking them ifthey were willing to work with me. At that time I was 20 weeks pregnant. I explained that I could not travel past my 28th week and Iwas doing this move for my boss, from FL to CT. I was going to fly from FL toCT to meet the movers and put into another storage unit. This was critical since I had to securea storage space, book a flight, book a hotel and a rental car. Since everything was boxed and instorage, it could be picked up at any time. She assured me that if they pickedup the items on June 16, it would arrive between 21st and 22nd. She said she would make a note of itand tell operations. 05/25/10Booked my flight for $353.05/25/10Signed Storage Unit for 6/21/10 at $538.06/04/10Booked hotel room 6/21-6/23 total $400.06/15/10Reserved car rental $356.9106/16/10The movers came, loaded the truck. 06/21/10In CT ready for move, called to see what ETA was, asked for Sue, was not inthat day. Ashley said it wasn't coming until next week. I thought there must be a mistake, "can you double check?". She spoke to John from Operations, he confirmed next week. She said, he would call me back. 3:00 pm, haven't heard from John, called back. "Have yet to hear from John. I figured must be a mistake, I'll call tomorrow and speak toSue. 6/22/10Called and asked for Sue, she wasn't there again, now this was Frank, he saidcall back. Called back and talkedto Irma. Explained to her that Ihad spent about $1600 to come here, I'm 27 weeks pregnant and you're tellingme it won't be here to next week. She assured me that she would call me as soon as the truck left FL, sothat I could make arrangements for someone else to get shipment. "Yeah right, have yet to hear from Irma" There was no way Icould fly after 28 weeks pregnant, doctors orders. I also told her that I didn't know anyone in CT. "I'm in a bind". She said theonly I could do was speak to Jaime the "Office Manager". But Jaime wasn't there and would be intomorrow. 6/23/10Spoke to Jaime, explained my situation, how my boss is out $1600, if I wouldhave known it was going to take this long I would have had them pick up the"move" at the beginning of month, since it was just sitting instorage. I said the least theycould do was change the delivery address, in CT, since I would not be there butmy boss would be back from her vacation. She said "no problem", Yeah right. 6/28/10Called to follow up on ETA. Franksaid not till next week 7/07/10this time called the West Palm Beach office and spoke to George. He said it was put on the truck eitherlast night or this morning and you will receive it on 7/12.7/11/10Got a call from the mover, he wanted to let me know that he would be thereMonday/Tuesday and guess what, he had the wrong address. Jaime "The office manager" isfull of it. She never changed theaddress. Notonly that, he said, he had a couple of boxes from another move, that he didn'tknow if it was ours or theirs.*Theother thing I failed to mention, was that "Sue" was so sweet on thephone, that I actually booked another move that we were screwed on as wellduring the same time"My complaint: is not only was the move 4 weeks late, the customer service isAtrocious. No one knows what they are doing, or they know exactly what they are doing. Once they have your stuff, they feed lies, just to get the $, then they screw you from behind. Sales Representatives, ChrisOffice Staff: Sue, Frank Ashley, Irma, Office Manager Jaime Operations Manager JohnFor all I know these names are made up too. Millie, Boynton Beach, FL

Company: All My Sons Moving & Storage Of West Palm Beach, Inc
Country: USA
State: Florida
City: Jupiter
Address: 15827 Guild Court
Phone: 5613616500
Site: allmysons.com

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