Pinzoo.com
Keeps giving me the runaround after already charging me for minutes I'v not yet received!

Ordered a net10 150 minutes airtime card for $15 on a Friday evening (7/16) my order was reviewed and processed in about 10 minutes and I received a call from a Pinzoo representative to confirm the account, well he started asking alot of questions and then told me that he would call back in about 5 minutes, he never did. So after about a hour or so I decided to use Pinzoo's online help center, the person who I was corresponding with told me that they would call me the next morning to confirm the account, while I didn't understand why she couldn't do this now or when the guy was on the phone with me earlier couldn't have done it then it was getting pretty late so I figured I could wait till Saturday morning. Well Saturday morning came and went and I never received the call, at about 6:00pm I decided to call them. Once Again the guy asked me the same questions the other guy asked and said he would call back in about 5 minutes. That 5 minutes turned into about 30 but he did call me back and once again asked my name and what name was on the debit card I was using, he also asked for the the telephone number of the card company that was present on the back of the card which I found quite strange but I was in a rush and needed the minutes since I was wasting them to talking to him on the very phone I needed the minutes for! He once again told me he would get all problems cleared up and that he would call right back. While I was waiting on him to call back I went online and checked my debit card account and noticed that the money had been taken out the account the second I placed the order. If I was as shady as they believed wouldn't they had contacted the bank before taking my money out. Well here I sit On Sunday afternoon almost 2 days after placing the order and still have not heard back from them, not a call not even a email, Worst part of it is that if they do try to call back I barely have any minutes left on the cell to hold a conversation longer than 2 minutes because I spent so much time constantly trying to get this issue resolved on the phone with them.

Company: Pinzoo.com
Country: USA
Phone: 18886974696
Site: pinzoo.com

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