Aldo Shoes
Bad Customer Service - Sharmaine

I bought the product 'Sharmaine;: http://www.aldoshoes.com/us/women/boots/ankle-boots/69806184-sharmaine/97 two days back (Powell Street, San Francisco) and while I was buying it, the sales person advised me to purchase 'Elrorice': http://www.aldoshoes.com/us/accessories/shoe-care/comfort-fit/66620130-elrolice/0 for my boots to maintain a firm grip against platforms and they put them for me on my new boots.

The next day, I noticed some strange marks/cuts towards the heel and took the boots back to the store for exchange. Now since they already had those Elrorice on my boots, they would not exchange it saying that 'once those elrorice are on the boot sole, they become final purchase.'

I feel miserably cheated with $140 $5 for those boots by getting those accessories on w/o letting me know that they would turn into final purchase.

This is the first time I bought something from Aldo and will never ever come back to this brand.

And needless to say - the leather on the boots starting wearing out in a day!

Company: Aldo Shoes
Country: USA

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