AT&T
U-verse

April I was again solicited by At&t to try the U-verse service. Upon speaking with management in offering me the best competative deal I was reluctant but agreed with doubt to try it since he promoted it so well and provided a good package rate for a year. Getting the works installed with a supervisor in tow to oversee the work, my services was not hooked up properly so I was unable to use it the first day and had to wait for a tech to come back out to correct. I spent numerous calls to agents (most whom had no respect for customers) and spent hours on the phones to get issues resolved and still is an ongoing battle. Since having this service I have had notheing but problems after problems. They speak of clearity and quality of the service and that is a myth within a myth. HD is a pure joke and wireless isn't much better than modem DSL service. U-Verse service isn't what At&t hype it up to be at all. My picture regardless of if I have it on HD or regular continues to shake with the wordings in casted. Never a complete still picture with crystal clear showings. I have been with At&t for over 20 yrs and this is the worst service I have ever had from them. I hate the day that I was convinced into trying this new line of cable. IT ISN'T WORTH THE PRICE YOU PAY FOR! The only advantage is the fact that when the weather is bad it continues to show. If I could wake up out of this nightmare and revert back to my old service with losing money, time and effort I would. Consumers, current customers, etc. Please beware of the u-verse service, it's not what they advertise and promote it to be...

Company: AT&T
Country: USA
State: Texas
City: Fort Worth

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