AT&T U-Verse service
AT&T U-Verse customers lose 2 HD channels but rate stays the same? Isn't that a 'price inrease'?
- 10-16-2009
- 21
On 9/15 I received a postcard from AT&T U-Verse TV that I would be losing 2 movie channels from my current service, effective 11/16 (30 days from now), because these channels were being moved to "HD Premium", a higher tier that costs $5 more per month. AT&T provided no explanation, but did advise that I could get the channels back by subscribing to the HD Premium service.net result is less product to subscribers for the same monthly. No price decrease is being offered. FCC requires cable/pay TV providers to notify customers of a price increase at least 30 days prior to the event.
Comcast tried the same tactic in 2008 to try and nudge customers to purchase a more expensive service, by moving 4 channels from Basic to Premium, without offering a price decrease for loss of service. Many people, including me, reported them to FCC which opened an investigation.
Company: AT&T U-Verse service
Country: USA
Phone: 8002882020
Site: uverse.att.com