Avon Products
Ripoff through unfair billing of products not received and not responding to representative

In November of I became an Avon Representative. My first order was for over $400 and was supposed to be shipped in 5 boxes. I did not receive my shipment for over a week past the scheduled time. I made several long distance calls to the company to check on it. (The company doesn't offer toll-free service to reps but only to directors, and there is a waiting time of 15 minutes on hold.)

When my first order came in, there were only two of the five boxes to it, and one box was damaged, neither was filled, but only had a few products in it. Back to the phone and hold, hold, hold. Avon told me they would reship the order.

I waited and waited and called and called. It was now time to email my next order. I did it hesitantly. This order was small (intentionally) and, since I was still waiting on the first order, which was guaranteed shipped, I waited on the second order. I never did receive the remainder of the first order (Morton Grove computers apparently were down for 3 days) and only one, partial box of the second order.

I again called and called and did receive billing on the total amounts. I emailed and emailed and in January, Avon made a partial adjustment on my account but not a correct adjustment. I continued to try to call and was continued to be billed incorrectly.

Around February I was threatened with collection and could no longer access my account through Avon's website. I again tried to call and started writing letters. Avon then turned my account over to Allied Collections, so Avon refuses to acknowledge any of my correspondence. (I have been harassed by them and made verbal requests they not call. They informed me they can call everyday if they want. I have now sent a written request with the website re: collection laws.)

I mailed several letters to Avon to try to rectify this but they have been ignored. The collection agency wants the money, even the partial amount I believe I owe, but they will not quit harassing me, nor will they sign a type of contract stating the amount I agree to pay will satisfy the account.

Company: Avon Products
Country: USA
State: Illinois
City: Morton Grove

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