Virgin Mobile
Virgin Mobile USA Number porting problems leave new customers phoneless!

Three months before my buddy acquired a brand new Kyocera Attic and registered for Virgin Mobileis 300-speak endless information strategy, planning to interface his (previously) Verizon quantity to it. It looked just like a fantastic deal—unlimited information and enough talk-time to obtain by for only $25/month without any agreement. Well my Jumps employed to inform usually inform me three issues: if your package appears to great to become accurate it possibly is, you receive that which you purchase, and simply because your pals proceed and jump-off of the link does not suggest you need to also.

My Father was and it is directly on all matters.

I believe my buddy has become around 20 times into his have a problem with Virgin Mobile. So far as I understand, Verizon had effectively ported his quantity to Virgin Mobile on day hands down the battle. Because then—three months! —Virgin Mobile continues to be not able to guide the amount to his telephone. (he wants his specific quantity for company may be the only cause he'snot provided up—I don't believe VM may launch the amount to some other provider till they get his telephone operating first.)

obviously, despite my dad's terms of knowledge I leaped from the link too.

Same design phone, same porting of the quantity from Verizon, same tale. Alas, I'm only 4 times into my battle. After 60 hours having a low-operating telephone and being surprised by getting 13 (!) similar emails more than 30 minutes informing me my telephone number was anything it had beennot said to be, I approached customer care to confirm the position. I had been informed by Leo (?) (broker identification [redacted]) the telephone could be operating later that evening—it'd be arriving online any moment.

obviously it didn't.

24 hours later I named and was informed by Gabrielle (didn't get broker identification) that, again, that it'd certainly be operating from the end-of the night. I discussed that since I have had noticed that same precise point your day before I had been concerned, and requested to become increased to some boss.

you know what boss Steven (broker identification [redacted]) found! Though Verizon had certainly effectively ported my quantity to Virgin Cell within hours of me performing up, Virgin Mobile hadn't YET EVEN STARTED the procedure necessary to get my telephone up and operating. Steven explained this was as a result of pest within their program which was influenced/had affected new telephones. After escalation, the brand new schedule for my telephone to begin operating is another 72 hours—time necessary for the Virgin Mobile technicians to personally "develop" my consideration (out-of slow curing cement, possibly.)

Steven explained there are presently "several" reports that require to become personally built-in this fashion, possibly due to the same issue. Between his declaration, additional grievances about that problem that I've noticed online, and my buddyis continuing encounter, I'm generated genuinely believe that Virgin Mobile is having prevalent issues with porting telephone numbers to newer telephones on the low-contract programs.

Steven did compensation me 30 daysis support that was good... Easily do not help first.

Items To remove:
1) if you should be likely to interface several to some Virgin cell phone anticipate to delay an extended, possibly indefinite, period.
2) Whenever A Virgin Mobile CSR representative lets you know that the telephone is likely to be operating "from the end-of the night, without a doubt" they might really imply "I've no concept whenever your telephone may work or if it'll actually function, and perhaps used to donot actually check."
3) Pay Attention To your Father's guidance.

Company: Virgin Mobile
Country: USA
State: New Jersey
City: Warren
Address: 10 Independence Blvd
Site: virginmobile.com

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