Faucet Direct
Eturns/customer service

I requested many products on April 11. Obtained them in a regular way, nevertheless one product, a bath club, was received broken. The conclusion was cracked and damaged, also it was apparent this had occurred before delivery. I approached them about changing this item, and returning another item, a wall connecter, that used to do not require in the end. They claim you'll obtain return agreement within 3 times, nevertheless it was 3 days for just one product, and 4 days for that different. I delivered equally products back, plus they were equally obtained on May 6.8 nights later, they ultimately prepared the return for that bath club. Nevertheless, in the place of delivering me an upgraded, they returned my income. I delivered a contact requesting a reason, and didn't obtain any reaction. 14 days once they obtained the connecter, they "prepared" my reimbursement. Their site confirmed it'd been returned, nevertheless 4 nights later, my paypal bill nevertheless didn't reveal this. I approached them thru live-chat, and even though I nicely indicated my severe disappointment using their bad customer support, the csris perspective was ostensibly, oh well. I've needed to buy the bath club again, and ideally I obtain it in good shape this time around.in either case, I will not be by using this organization again.

Company: Faucet Direct
Country: USA

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