CIC*Triple Advantage Experian
Free Annual Report Turned Into Unauthorized Monthly Subscription

In August I requested a free credit report from Experian, one of the three major credit agencies in the U.S.

In January I finally followed up on an unfamiliar $14.95 charge, under the vendor name INFO. Experiandirect. IRVINE, that had been appearing on my monthly statements since September.

The connection between the "free" credit report and the unauthorized monthly charges was patent.

I called Experian Consumer Direct. The rep said I had a subscription for a monthly credit report. I told him that the subscription was unauthorized and, furthermore, that I had not received any reports.

He could cancel the subscription for me, which he did, but he could not authorize a refund. I spoke to his supervisor. Same story. I was instructed to write to the Consumer Relations Group in Irvine CA and provide documentation for a refund. They said that no phone number was available.

I wrote to them in March, with all required documents. Now it is June and still no response. Today I have filed a complaint with the Mayor's (of Boston) Office for Consumer Affairs, and I await the outcome.

It would be naive to be surprised, but it is frightening to realize that this credit company, which has a stranglehold on our credit, is itself a sleazy operation.

Company: CIC*Triple Advantage Experian
Country: USA
State: California
City: Irvine
ZIP: 92623
Address: P.O. Box 19729
Site: experian.com

  <     >