The Walk-In Bathtub Store Inc
Top Line Industries are apparently responsible for my loss of $7400!

I placed a telephone order on October 17 for a walk-in bathtub (Alexander Deluxe model). My credit card was charged for the full amount - including shipping! This was unusual as most companies don't put the charge through until shipment is made. Lisa Arden, who claimed to be the owner at that time, explained that they needed the funds up front to cover their costs of manufacture and the prepaid shipping.

Interestingly, in another usacomplaints.com against this company, Lisa Arden states that the company was sold to Kirk Isenhour in September. However, she's the person I dealt with in October and she told me she was the owner of the business.

I called on or about 11/20/08 and was told by a Monica Kosto that the company had been sold and Lisa Arden (who was the owner and salesperson when I bought the tub) no longer worked there. But Monica couldn't help me with any delivery information. She said she'd give the information to Kirk Isenhour, the president, and he'd call me back. He did call me that one time, explaining that because of a design change in that model, new forms had to be made and it would be another week before my tub could be shipped. I accepted that, but a month later I still had no tub. I called once a month for five months — always getting the same response: they were having problems and it would be another week or two. Finally, on 3/23/09 I called Isenhour and cancelled the order.

On 3/30/09 I called again inquiring about the refund. He asked if I had put the cancellation request in writing. I hadn't, so I promptly sent an e-mail to him confirming the cancellation of 3/23/09. On 4/13/09 I called him again at which time he said they were having financial difficulties and that it'd be about a week before he could get my refund check out. Needless to say, I'm still waiting.

In July I rec'd the last email response from Isenhour in which he wrote: "I am trying very hard to financially support this company until such time as I can raise enough capital to make everything right. I have been put in a very bad situation with my director who makes our tubs... I have paid him a lot of money and he just will not make or ship any tubs until I work out our problem with him. He is the reason you do not have your tub, I have paid over $60,000 and have received 14 total tubs...

Company: The Walk-In Bathtub Store Inc
Country: USA
State: Florida
City: Ocala
Address: 348 North Alexander St, Mt. Dora, FL 32757
Phone: 3527350319
Site: walkinbathtubstore.com

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