Rentals.com
Does not make listing available within their promised service level agreement

Rentals.com promises to make the listings you post available within 15 minutes. They charge as much as $99 / month for premium listings, yet I just bought a listing today for $99 and there is a 30 day time limit on the listing.

It has been 7 hours since I purchased the listing and a double bill been applied to my credit card. Yet the property I listed under their most premium offering is still not visible in any search on their site whatsoever. Since they offer no technical support outside of normal business hours terminating at 5 PM EST, or 2 PM my time, there is no way to remedy the situation until at least tomorrow.

Thus I will not receive the full 30 days of availability for the listing. If they do not re-imburse the down time then they will have failed to meet the terms of their own agreement and will have stolen the portion of my money for which I paid for a service that I did not receive.

Be advised that their site is fraught with errors and bad links. Also, the site was unavailable for several minutes while I was attempting to upload a picture. All in all this site is extremely unstable, unreliable and apparently untrustworthy.

Company: Rentals.com
Country: USA
Site: rentals.com

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