Verizon Wireless
Charging termination fees for unsatisfactory cell phone service

I signed up for a plan in Sept. 2009. Beginning in January and February our indoor reception was so bad we had to talk outside at our door. Since then we have had to move further and further out into the front yard to use our phones, which makes it real convenient in the winter, and even then service is poor. It is full of static, dropped calls, silence, and is choppy. I began calling about our service problem in March. After an "investigation" I received a call saying we did indeed have "weak" service and to call back if the problem persisted. We did to be offered a $250 personal cell phone tower for our home. We were also told "service is not guaranteed indoors" - are you kidding!!?? Well, apparently service isn't guaranteed outdoors either! I made a report to the BBB only to be told we would still be charged termination fees if we chose to discontinue our service. I mean really folks, can't use the phone inside, can't use it outside - what a hassle! Oh but we are going to charge you for this "service" and because it doesn't work properly in our location that is our fault so pay for it! What a joke. This is the third service we have tried because we thought it was "the best out there" - ya, wrong! I had a similar problem with T-Mobile and to their magnificent credit they were extremely understanding and worked with us. Ya, not here. Not the big Verizon guys. Let's charge the little people for their not so great "service" plus penalized them when it is suboptimal. Definately not very good in the consumer department nevermind just plain understanding.

Company: Verizon Wireless
Country: USA
Site: verizonwireless.com

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