911 Air Duct Cleaning
Cheap coupon for duct cleaning only a scam

911 Air Duct Cleaning came out to my home on 3/5. Their coupon listed $34.95 for Entire House Air Duct Cleaning. They charged me $76 stating I had 2 vent systems, 1 upstairs and 1 downstairs. Nothing on their coupon listed per vent system. Furthermore, they never cleaned the upstairs vent system (which is a separate system)! They attached a suction to 2 vents, without even taking covers off, for approximately 10 minutes each, and called that vent cleaning. Their own website listed the cleaning process very clearly:

Taken from www.911airduct.com

Cut an access hole in the main duct work, and attach a negative air machine to the hole. Remove the vent covers in the home/property. Clean the grill/diffuser (opening to the air duct) and clean inside the vent using a HEPA filtered backpack vacuum. After cleaning is complete, each vent cover is plugged with foam to ensure that debris does not flow through a vent opening during cleaning and creates a powerful negative air pressure inside the duct work after the vacuum is turned on.

None of this was ever done. The service technician spent more time trying to bait-and-switch me to buy more cleaning services, to the tune of $900, then actually cleaning anything.

I called Johnny the manager on 3/6 and was told he would check with the service tech and get back to me on 3/8. Never got a call. I called back 3/8 afternoon, and Johnny completely forgot who I was. Told me he would check with the tech who was out of town and will call back on 3/12. Never got a call. It is pretty clear he is ignoring me instead of dealing with customers as a reputable company would.
Stay away, ignore their cheap sounding coupons. Or you will regret it.

Company: 911 Air Duct Cleaning
Country: USA
State: California
City: North Hollywood
Address: 12450 Burbank Blvd
Phone: 8778075777
Site: 911airduct.com

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