Universal Technical Services / Nordic Track Treadmill
Worst customer service that I have ever had the misfortune to experience

I would like to protest concerning the bad customer support of UTS. We possess a NordicTrack treadmill and all I do want to understand is where you can discover an authorized repair-service for the device. I don't believe that it is underneath the support agreement at the moment, nevertheless, it'd be valued if UTS reps could be respectful and never abandon me forever on-hold or reduce me off while about the telephone.

I've called UTS 6 times today, have waited ON-HOLD for around TWO hours, and also have actually quit my quantity in order for them to contact me—which somebody did, however place me on-hold again after which stop after such a long time a period lapse.

The final moment I named today, following the lengthy interval on-hold (and thinking I'd really OBTAIN anyone to assist me—the Business's automatic solution was to inform me these were "shut" for that morning.

Great trick! Obtain the client to remain on-hold LONG enough after which you may be shut for that remaining night and not need to cope with the questioning telephone call

I find the corporation, General Technical Solutions, excessively bad within their handling of client services, really rude within their telephone etiqette and completely SHADY within the proven fact that they really INFORM the client about the telephone that "somebody can help you..." after which they stop the individuals phone! This is actually the lowest justification for alleged "CUSTOMER SUPPORT" that I've ever endured the catastrophe to see

SHAME YOU, UTS, to be so rude and shady! This isn't customer support—it is client misuse!

Company: Universal Technical Services / Nordic Track Treadmill
Country: USA
Site: utserv.com

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