JustAnswer.com
Charged Extra $15 and $24 Beyond $9 Cat Advice

I had a sick cat and needed some advice, so I looked up advice on the internet and found this site. I have used advice from online vets before, but they did not charge me. It was only supposed to be $9.00, so I thought that was a decent price for some simple advice. The next day I checked my bank account and found extra charges of $15.00 and $24.00, plus the $9.00 I agreed to.

I contacted the company and asked for a refund and got an email back saying they would refund me $12.99, which has not reached my bank yet, and no reason for the extra charges. So I contacted my bank, and they will be reversing the charges. I am really glad my bank protects me, but if not I would be out $50.00. Yes, it is a scam, as I found out when I started looking on the internet. Others authorized $10.00 and got charged hundreds, so I guess I am lucky.

Oh, and by the way, I did get advice. They said he might be okay, but I should take him to the vet anyway so they could do some tests. Taking the cat to the vet would have cost me less, and they would have been honest about the charges.

Company: JustAnswer.com
Country: USA
Address: 297 South St Sausalito, California 94965
Site: justanswer.com

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