AT&T Wireless
Company charged me international roaming, after their customer representative misinformed me that using their wireless cell calling from Guam to usa and vise versa is included in our plan

Hello my complaints is this ; my husband is in the military (msc) and port home is in virginia, at&t charged us of nationwide roaming because it's not included in the plan, representative offer me to change my rate plan to anytime family talk 700 from my old rate plan that nationwide roaming is included. So in short my new plan included nationwide roaming. Last year of December my husband ship was in Guam, since I was not sure if Guam is included in my nationwide roaming (thinking that guam is part of U.S.A. Still I called representative just to be sure) and I talked to the representative asking if I need to do something because my husband is in Guam, I told him that I don't want to get bill so high, he said that Guam just like puerto rico and virgin islands is included and don't need to do anything included in the plan, and I asked twice and he confirmed twice. Now I got my bill and they charged me 1,741.25, I talked to the representative and they connected me to their international dept. I talked to stephanie and at the first word in her mouth without checking my account " I am sorry these charges were valid " upset I asked for a manager, wait for awhile and Miss latoya talked to me, and informed me that, representative wrote down "that he informed me that there's no charges calling from here but not from guam calling united states because my husband's phone will be charged of international roaming. (I am just wondering if he said that why he did not offer international call?) in a first place I won't sign up, I rather do prepaid.in short, I need to pay this charges because of representative wrong information, this is so unfair, in a first place being a consumer no one that crazy to spend this much just for long distance if there's prepaid, my husband is in the nayv for 20 years and he knew ways to call prepaid and available option, we will never use our cell phone from at&t if that representative give us right info. PLEASE, PLEASE help us this company will just take our money, they can check all our history we are good customer and my bill never get high above $500.00. PLease. Thank you

Company: AT&T Wireless
Country: USA
Address: P.O. BOX 30459
Phone: 18003310500
Site: at&t.com

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