Garden Ridge
Poor customer service

On Monday January 4th I visited my nearby Yard Form in Little Rock, AR wherever I bought 2 carpets, 2 carpet pads, and 2 lampshades utilizing my charge card. The lampshades worked in my own house completely and that I was happy together. Nevertheless the 2 carpets didn't work-in my house when I had expected. Yesterday, Thursday January 7th I returned to my nearby Yard Form to come back the two carpets and carpet pads. I told the cashier that used to do not need my bill but I settled by creditcard. She explained it had been not a problem to come back the things and he or she might lookup the purchase utilizing my charge card. After 3 failed efforts for that pc to locate my purchase, the cashier ultimately explained that she "simply appreciated" these were no further able to appear up acquisitions that way. I told her not a problem. I will consider shop credit since I enjoy buying at Garden Form. I had been informed that with no bill they might not provide me store credit. I questioned about a level trade and he or she again explained she couldn't do this with no bill. I requested to consult with the supervisor. He also was not able to use me and wound up increasing his speech and obtaining really rude with me. (I'd also prefer to include that no body as of this shop actually raised the return policy after I bought these things.)

I asked for a to contact and so I might record a criticism. The supervisor explained there is not really a quantity I'd need to email my criticism. I did so this and also the reaction I acquired was I'm really sorry you cannot return without having a bill. There was no-name closed towards the e-mail and that I responded and requested where these were situated and what their name was. No reply. I tried calling my local shop and all I acquired was a saving with no matter what switch I pressed I really could not obtain a live person about the point.

I work-in customer support and realize that the primary objective of any organization is maintaining the client happy. The knowledge I'd yesterday at Garden Form was unlike any encounter I've had at any store. It's exceptionally frustrating that the company I often visit is really reluctant to work well with their clients regarding trades. I desire their company to reevaluate their return policy when I understand they'll have a lot more disappointed clients later on. I really hope this doesn't harm company in the Little Rock shop when I understand within this difficult financial period folks actually need their careers.

Company: Garden Ridge
Country: USA

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