House Of Brides Online - www.houseofbrides.com/home.php
House of horrible customer service We Messed up Your order but hey thats not our problem

On December 3 a friend of mine and I placed an order for our bridesmaid dresses online with House of brides. We knew with the wedding coming up of Feb 13 we had to rush this order, regualr service takes about 12-14 weeks and a rush order would take 6-7 weeks as per information provided on the site.

On December 4 I received an email from Karen my customer service rep. Her email and i quote said...

Jennifer, We have received your order and the vendor is requesting asuper rush be added for an additional $20.00 a dress. Currently—with a rush, we have an estimated ship date to us towards the end of January or so. Please respond with your credit card information (number, expirationand CVV) so we can charge you for the added fee. Once I hear from you, we can order the dresses. Thank youKarenHBO

Company: House Of Brides Online - www.houseofbrides.com/home.php
Country: USA
Site: houseofbrides.com

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