K-Mart
Customer service

I have just restarted shopping at your K-Mart store on W. Washington in Indianapolis, IN. And I found some of the things that kept me away have been corrected, but I'm not sure if I will continue shopping there again for the following reasons:

Wheelchairs availability

Long lines at check-out

I have been totally ignored when asking a for assistance

Unfriendly checkout personnel

I shopped there through out the Holiday Season. I have considered the busy store for part but, not all of my complaints. I was a retail manager for 16 years so I know well how heptic things can get. On 12/27, I once again went there to shop. Upon entering the store there were 10-12 electric wheelchairs. The greeter stated that they were all unuseable. I asked why, and the greeter raised her voice and snapped at me, saying "that what did I know they have been all used non-stop and that is why all of the wheelchairs in the store were uncharged. So I got a cart to push and to put my walking cane in. I found so many after-Christmas items unpriced and when I ask about, another cherk snapped at me that this was not her department, she failed to call or find someone who could help. I only found (2) items that were priced and only because the price was printed on the box from the factory. I bought these things and proceeded to the check-out. There were (3) clerks just standing around visiting with each other. So I asked if this register was open and one of the clerks came to check me out. She was rude and obnoxious. I feel that with today's economy that shopping should be so unpleasant. I hope you agree with me and take some action at this particular store. It was 2:46 in the afternoon, why can't you hire better personnel.

Company: K-Mart
Country: USA
State: Indiana
City: Indianapolis

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