Qwest
New Service Delays, Unrequested Credit Check and Rude Calls

I called Qwest for new phone service. Service was not instigated on day it was supposed to be. Then they sent out a tech without telling me so he couldn't get in the bldg, and supposedly he left a note on the door, which he didn't.

Then they started calling my old number, which I never gave them. And pulled a credit report which I had specifically asked them not to, as it would lower my credit score, and this also put my new address on the credit reporting services, which I didn't want, as was using a PO Box for all other billing to maintain privacy.

When I called to find out more about why a tech needed to come out, got rude customer service. So cancelled installation and was still getting calls from techs wanting to install. When called to complain about credit report being run without my permission or knowledge, was transferred three times and all put me on hold and forgot about me/left me to hang up.

All were rude or incompetent. I've lived in Mpls all my life and have never gotten good service from Qwest. I will never use them again and suggest you don't either!

Company: Qwest
Country: USA
State: Minnesota
City: Minneapolis
Phone: 8002441111

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