Best Buy
Cash Refund Refused on $291.67 TV Return, Check Mailed Instead

I purchased a 19 inch TV from Best Buy 11/28. I paid 291.67 in cash. The volume did not work very well and there were other issues. I decided to return it 2 days later 11/30/09. I was greeted by a lady at the Customer Service desk. She seemed friendly and she asked what the problem was. I told her about the volume issue. She offered me an exchange. I didn't want an exchange. I told her I would like cash back. She told me their policy is NO Cash Back on returns of $250.00 or more. I paid cash, I want my cash back. No where in the store does it say this nor was I told this when I handed the cashier $300.00 in cash. It is in very small print on the back of the receipt. She explained to me, they mail you a check in 7-10 business days. I told her that is not acceptable. Had I been told this by the cashier at the time of purchase, I would have either paid with a credit card or I would not have bought the TV there. I asked to speak to the manager and she claimed she was the manager of operations. I then asked her to call the corporate office. I was on hold for quite a long time. I never talked to anyone at the corporate office. I told her all I want is the cash I gave them 2 days ago. She then very rudely told me to leave. I then told her to call the police because they refused to give me my money back. Suddenly a manager appeared. He told me they would NOT give me cash back period. Best Buy now has the TV and my money that I may see in 7-10 business days. As of now I am out of $291.67 and the TV. I'll let you know if or when I get my check.

Company: Best Buy
Country: USA
State: Colorado
City: Lakewood
Address: 5395 South Wadsworth Blvd
Phone: 3039327830

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