FootSmart Parent Benchmark Brands, Inc
FootSmart Parent Benchmark Brands Refusal to exchange shoes for an elderly working woman

My 73-year-old mother, who is a waitress, had me order work shoes for her from FootSmart. I had ordered from them on a previous occasion and was completely satisfied, so I suggested she order from their online catalog. First of all, it took a long time to recieve the order.

When she finally did recieve the shoes, she felt that the size was not a true 7.5 but rather an 8. We thought that maybe the difference in size was due to the fact that they were orthopedic shoes. My mother spends long hours walking and working as a waitress. She needs to know that her shoes fit properly and will not cause her pain and discomfort. So, yes she did wear the shoes. She felt that they were way too big and that maybe the sizing was not correct.

We returned them and ask for an exchange in product. We even informed them of the size difference. Several weeks later, we recieved a package that contained the same pair of shoes stating that they had been worn and FootSmart would not exchange them. After emailing several times and not recieving a reply, I did call to discuss the matter, customer service offered no suggestion to our problem. They flatly refused to even deal with it. I was shocked that they would not stand behind a product that they sold and told them so. I don't know what to do with a pair of $115 shoes that no one can wear. My mother can not afford not to wear them and can not afford to just throw away $115 either. We are very disappointed and don't understand why a company would not even bother to try and resolve this issue.

Company: FootSmart Parent Benchmark Brands, Inc
Country: USA
Phone: 1800707
Site: footsmart.com

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