The Puppy Experience, Aquebogue NY
Jenna Connolly, Jessica, Scott - the owner The Puppy Experience refuse to give me my full refund after they agreed to do so

On 9/29/09 I spoke to Greg Levine to preorder a Salt and Pepper, Female, Miniature Schnauzer with natural ears from The Puppy Experience in Aquebogue, LI for $1113.41. We agreed that the puppy will be available for me to take home on 10/30/09.

On 10/8/09, I called the store to ask if it was too late to change the color of the miniature schnauzer to black. The woman who I later found out is named Jessica, told me that I can change the color to black and will be billed the same price for the puppy.

On 10/12/09, I received a call from Jenna from The Puppy Experience and had informed me that they will need to bill me $54.31 more since that's the price of the black puppy they found. Few days later, I happen to call the store about complains I found online. Jenna then told me that she misinformed me about the delivery date of the puppy and the puppy is not available to be taken home until 4 weeks later, around Nov 20. I asked her to refund my deposits since they cannot meet the delivery date and she also admitted that it was her fault for confusing the dates.

Jenna said she will call me back the next day to put in the refund because their credit card machine is broken. After trying for a few days to speak to Jenna, my call was eventually directed to Scott on 10/24, the store owner who then refused to give me my refund. I have witnesses who heard him used derogatory language towards me because I insisted on getting my refund and he also threatened to call the cops if I come to their store and speak to him in person rather than settle the dispute over the phone.

I have tried settling the issue with them and called numerous times and they have been giving me the run around. The employees of this store are liars. They've been avoiding my calls. The owner is rude. I never signed any contract with them and yet they still refused to give me my refund. There is nothing in the receipt that says my deposit is non-refundable. I never saw or interacted with the puppy. I just want my money back for $1167.72.

Company: The Puppy Experience, Aquebogue NY
Country: USA
State: New York
City: Aquebogue
Address: # 487 RTE 25 (MAIN RD), Aquebogue, NY 11931
Phone: 6317726484
Site: seeapuppy.com

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