Ierna Heating and Air
Misrepresent services

Our A/D device must be changed, after many plans From The/D businesses I chose to select Iernas because of their cost and recommended worth. Your day the organization mounted the A/D device I had been requested to sign-off about the work completed. After I examined the job I discovered they'd place in a typical thermostat (I formerly had a programable one). I stated that Tod (the salesman) mentioned I'd be getting a programable t stat he explained he'd need to confirm it. Tod hadn't created any factor about the 1st agreement in regards to a t-stat, but we did talk about it. The service-man named and talked to Tod and following the discussion he published on my deploy agreement they might go back to spot a programable t stat. I signed-off and settled the very first of 3 funds for that device. A couple of days later after I talked with Tod about my programable t stat I had been informed they'd NOT be adding it of course if I needed it it'd charge $125.00. I mentioned that's not what we decided to and that I wouldn't be spending another $125.00 to get a thermostat when my previous on was operating only good and that I would really like in order for them to atleast provide me back my previous t stat. He (Tod) mentioned they didn't have it (my previous tstat) and also to contact him after I chose to purchase a fresh tstat from their store plus they might come deploy it. My spouse subsequently named the support supervisor and was informed the same. I subsequently named Ralph Ierna who owns the organization and he mentioned we got really a great deal and he wasn't likely to, under any conditions, likely to substitute or return the t-stat but he'd promote us a brand new one.

Throughout The buying procedure I also bought a-10 year components and labor guarantee so when I questioned him (Ralph Ierna) after I might get any paper-work about the guarantee he mentioned I don't have it before A/D is compensated entirely. Our problem for that's once I spend entirely I still wont have any guarantee and they'll have my $ 6300.00. The corporation has gone back on the term once, I will just suppose they'll try it again as it pertains towards the guarantee.

Company: Ierna Heating and Air
Country: USA

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