Carlton Club Apartment
Cheating and misleading customer service

I'm residing in Carlton Club Condo. On the site, they declare that it's possible to get $250 incentive if one signals the rent. After I shifted in, I watch for a few months with no outcome. Then I begin worrying, and after awaiting a different one month, they explained that since I have have the very first month free reward, I can't obtain the $250 reward.

They showed me the agreement, which is created as "the $250 incentive CAn't be coupled with additional incentive plan" However The truth is after I did the applying, I double-checked that time with customer support! I expected him whether I will get each initial month free and $250 incentive, and he explained YES with no doubt. I simply feel robbed, plus they actually declare that they don't believe their customer support did something wrong, it's my obligation to see and comprehend the agreement

Firstly, it's like suggesting one thing and requesting to signal the agreement for one more thing. Additionally, ought to be there's any obvious description for "incentive plan" turning up within the agreement? Based on what customer support explained, I believed the very first month free material isn't a prize plan...

And So I wish to protest two problems on Carlton Club House: 1. Customer support robbed on me after I did the applying. 2. Uncertain phrase within the agreement.

Never think what their customer sevice lets you know! And they'll place your statement absent before you create a statement daily!

Company: Carlton Club Apartment
Country: USA

  <     >