Comcast Cable
Charged for a dozen adult pay-per-view orders never placed

So I've had Comcast cable and highspeed internet service for 3 months now. All was well until today I went online to pay my bill and noticed some charges I did not recognize. There was about a dozen pay-per-view orders, all adult movies, ordered almost at the same time. The total in question was $140. Here's my situation: I have two daughters both under 2 years old. My wife of 5 years (we dated for 7 years) definitely did not order these adult movies. I had no visitors during the time frame the orders were made. So I call Comcast customer service and after dealing with two reps I asked for a supervisor. The supervisor assured me that someone in my house ordered them. I reassured her that we absolutely did not order these adult movies. Then she tries to convince me that someone in my home could have accidentally ordered them using the cable box. Yes I know accidents can happen, but 12 times? First she offered to credit 3 movies then she offered to credit half the total pay-per-view charges. To me this is unacceptable and highway robbery! It's outrageous that just because Comcast says I ordered something, then I have to pay for it. The supervisor could have realized that I was telling the truth but no she insisted that someone in my house ordered those porn movies. Please Comcast, don't make me laugh. Comcast does shady business. I learned my lesson, and I'm warning everyone else.

Company: Comcast Cable
Country: USA
State: California
City: Fresno

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