Safeway
Safeway customer service

I have been shopping at the Safeway store at 18th and Olive in Eugene Oregon for 4 years. Using my personal accountins software, I have spent approximately $20000 during that time. This week, I brought a six pack of wine to the register without any additional food items. The woman at the checkout counter told me that I had been drinking and refused to sell me the wine. Funny thing is, I completely sober... Not one whiff of anything alcoholic since a glass of wine at dinner the previous night. Nor did I cause any kind of disturbance, I talked with no one in the line, made no unusual movements or gestures, nothing. I asked on what basis she was concluding I was inebriated, but she just reiterated some BS about the liquor control license allowing them to refuse business to anyone. I'm certain that if I had food in my cart she wouldn't have concluded that I was intoxicated, but because I was only buying wine, she made the wrong judgement.

Well, I am no longer shopping at Safeway, for wine or anything else. $5000 per year of revenue lost because of an employee who was too stupid to tell if someone had been drinking or not. I can't tell you how insulting the experience was!

Steve Harwood

Company: Safeway
Country: USA

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