Oakley
Customer is never right - Oakley Enduring Pace

I placed an order online for custom sunglasses. On the "review order" AND "purchase order" screens the total amount was $193.91 which included $3.91 shipping. After hitting the purchase button the "thank you for your order" screen popped up with a total of $210.69. I immediately called customer service for a explanation. He said tax. This never showed until the order was already in. I asked to cancel the order and was told there are no refunds on custom orders. Period. Case closed. I spoke to a manager and she said no way could they cancel the order. This the the worst company to deal with, they do not care about the customer, only the bottom line.

Company: Oakley
Country: USA

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