Oakley
Bad Oakley Customer service - Oakley Wire Sunglasses

I purchased a pair of Oakley 'wire' sunglasses in late Jan '09. Not even 30 days had gone by and both stems had pulled out of the frame. Took the sunglasses back to the Oakley Vault store and the manager explained that I would have to send them in to Oakley for repair/replacement. I was not happy that I had spent $160 for a pair of sunglasses and they did not last a month and then the store I purchased them at would not exchange them for a new pair. I called Oakley customer service and was told to send them in for replacement. At first they wanted me to ship them at my expense. When I objected, they offered to email me a return label. I used the label to send them priority mail back to Oakley. I called 10 days later to find they had not received them yet. A quick tracking via the web shows that the post office does not know where they are. They should have arrived in 2-3 days. Another call to Oakley and they tell me I will have to wait another week before they declare them lost and just send me another pair. After all of this, I will have been a month since I sent them out. Oakley customer service was very flippant about the entire issue. I will never buy another pair of Oakleys again!!!

Company: Oakley
Country: USA

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