Wyndham Vacation Resorts
Fairfield Timeshares Failed to roll over my points to RCI and will not give them back

I called on September 30th with my Son to Wyndham Owner Services at 800-251-8736. We spoke with Jenny (or Jaime) to roll over our points to RCI - the last day to roll them over was Sep 30. Jenny said she was having computer issues but still said the roll over would happen. I called back on Oct 2 to get a pay off amount for the vacation. At that time, I was told my points were not rolled over. I tried to get them to help but they would not. I called again with my Son on Oct 3 to again explain what happened. We spoke with Bradley. He refused to help also. When I asked for a manager, he said none were available to help. He told me that the points lost were 500,000 (clearly this is wrong and so I wonder what is going on with their computer system)

This is absolutely wrong. I had 400,083 points. I have paid over $10,800 for these points. I have had points taken from me by Wyndham in the past which is why I was vigilant this year. All I want is for my points to be rolled over to RCI like I was promised by Jenny.

Company: Wyndham Vacation Resorts
Country: USA
State: Florida
City: Orlando
Address: 8427 SouthPark Circle, Suite 500
Phone: 4073705200

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