Wal-Mart Stores, Inc
Customer service unexpected treatment, unfair to the rest of the retailers

On 06/05 I bought a computer at Walmart, In Sileston Mo. It was the best one they carried in their stores, In the first month I had it. I had problems with it. I had the manufacture"s customer service on the phone three times. The third time they could not access my computer on line. But the biggest problem I had was, You could not understand the person on the other end of the phone. Its bad enough having computer problems. And then go throw this! The next time I was in Walmart in July, I ask some ne in the computer department what I'd have to do to bring it back, I was told computers only have a 15 day return policy, So I went to Walmarts website and wrote customer service about it, Within a few hours I got a response back, Saying they would look into it, with a (Ref #000000023531704) I could not believe my hears the next morning, The manager from the Green Bay Wi. Store was on the phone. He told me To bring back that computer b they just wanted to make me happy. (Do you believe that now day"s most stores say there is are policy Live with it) I dive tractor trailer so I couldn't"t get back for a week. So I checked around at Best buy and other stores I saw the adds that Best Buy was running so I went in and asked questions, told them thee problems I had. Their response eas that would of never happened here, Because they have the Geak Squad After checking into it. The geak Squad is an extra service. I thought to my self Ya there right, that would of never happened here! Because iI would of been stuck with a computer I was not happy with, and a bill on top of it. So when I got back to return my computer to Walmart. I went rite on line and ordered a computer from Walmat again. All I can say, Is Target, Best Buy, K Mart, Sears, Take a lesson from Walmart, And maybe some day you to will be as big as they are. What I've learned 20 years ago I had to shop at Walmart, Now! I"m proud to shop at Walmart, I just wish 20 years ago, I wouldn't of made some poor decisions. Or today I'd probably be driving a white and blue truck that said Walmart on the side of it. And special Thanks to the manager of the Green Bay store!

Company: Wal-Mart Stores, Inc
Country: USA
State: Arkansas
City: Bentonville
Address: 702 SW 8th Street
Phone: 8009256278

  <     >