Hollister
Horrible customer service

Requested 4 products online, received a broken carrier from postoffice t/one product that wasnt actually hollister, and 2 items which were incorrect dimension, named, got an extremely good person who explained he'd deliver this case towards the correct department? So that they might choose how to proceed? Really? Explained to take photos of anything (in case) he essentially attributed the USPS, couldnt gaurantee me anything. Promised mean email from the following day, no. No mail, named again, woman this time around, explained they've 3 times to react to grievances, wait til 24 hours later. Asked to get a manager, no. Their superiors don't get telephone calls, or create them. (what do they are doing?) received email saying my lost products could be "expedited" in 6 times. Subsequently in same mail was informed easily were to receive a reproduction bundle, I ought to deliver it back instantly or my card could be billed again. DUPLICATE? Why could they deliver 2? And why would that be my issue? Oh yes, and work towards the postoffice and deliver the very first bundle back also, the broken one, plus they might therefore beautifully not charge me the "smartlabel cost", like they're doing me a benefit. OMG, I've been coping with this case since purchasing on July 5th, it's today the 23rd. I have all their emails and mine saved. I dont consider this gently, and that I understand different clients (as ive noticed sooo many online) don't often. Significantly, that is definitely the toughest support I've actually received from any organization, online or personally, they really should assess what their individuals are doing. Definetly have lost my business forever.incidentally, i still don't understand if im recieving what i requested or not, since hmmm. Their customer support administrators don't create or consider calls, and also the emails ive received oppose one another.

Company: Hollister
Country: USA

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