Sundowner Of Aiken - Rick
Poor repair work and did NOT complete all work as promised, but charged for it

After talking with Rick on the phone, I assumed he sounded like a reasonable business man and would do repairs to my Sundowner 777 series horse trailer. (The trailer had less than 5000 miles and only a couple years old). Repairs described and I wrote down for him included, replacing fender on road side, re-adjusting loading lights to match, repair seals in windows (in dressing room and trailer section), check back doors for leaks (some how water getting in back of trailer), check all lights, fix head divider in horse part of trailer. I was told would take about two weeks. It really took a month. After several calls (all of which were not returned, you have to keep calling and hopefully get him on the phone by blocking your number) my trailer was ready. I told him I would be there that Saturday to get my trailer, but he said I could not because he had a horse show to go to. I then scheduled for the following Friday (almost two weeks notice) and he agreed that would be fine for me to get anytime that day. I told him it would be around lunch time when I got there. He said ok.

I showed up that Friday, to no one at the shop for Sundowner. Another man that was in the office called his number (after her did not answer my call) and then put him on hold and gave me the phone. I said, "Hi, this is... And we agreed I could get my trailer today". He said he was at a horse show with his wife and could not come up to the shop. I told him I was not driving three hours back home to come back another day, etc. He told me I could take my trailer and he would send me the bill. It took another month for him to get me the bill, appears he lost my home address. Even the man that knows him well told me that day that he does not know how he stays in business and he does a very poor job at it. Needless to say, I did finally get the bill and it included labor for numerous things that were never completed. I asked to have the trailer cleaned as well, but he told me he did not have time for it and did not do it. At least I was not charged for that. But I was charged labor for adjusting loading lights, fixing windows seals, adjusting head divider, etc. Which were all never touched and I have the pictures to prove it. The two things that were done, new fender and new brake away cable were done poorly. The finder was just attached, the lights around it were not insulated back or anything. The new cable is about six foot long! How am I suppose to use that??? The welding work was only half done and very poor looking. I will not ever do business with Rick or Sundowner of Aiken again. He has no intentions of fixing this situation or making it better. He is very unprofessional and rude and I will drive a few extra hours and go to Covington Ga next time I need a trailer worked on.

Company: Sundowner Of Aiken - Rick
Country: USA
State: South Carolina
City: Aiken
Address: 1565 Columbia Hwy N
Phone: 8036424300

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