Sears Roebuck
Refrigerator price guarantee check missed a $325 lower price

We went to the Sears Appliance store by us and bought a refrigerator. We got what we wanted for $1325 - about $275 lower than the original price - including tax and delivery. $75 of the $275 was because we agreed to take the display model. My husband, John, asked the sales guy to do one of their "guaranteed lowest price check" and he did. He said it was the lowest price. After we got home John spent a few minutes on the computer and found the very same refrigerator - same make, same model # - at Sears for $1000 including tax and delivery.

He went back to the store and talked to the salesman, Eric. Eric said, "I didn't know about the lower price and no one else in the store did either." (How did he know "no one else" knew about the price? He said he just found about it himself so he didn't have a chance to ask the others if they knew about it.) Eric cancelled the old order and wrote up the new one for delivery from the warehouse - brand new - for $1000. I filed a complaint with the FTC. We'll see what happens.

Company: Sears Roebuck
Country: USA
State: Texas
City: San Antonio
Address: 8910 Bandera Road
Phone: 2106804250

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