American Home Shield
Aging washer and dryer repeatedly repaired, replacement refused

We have been with AHS since 1996. The only reason we stayed with them was because they advertise a guarantee that they will repair/replace broken equipment. My washer/dryer is over 15 years old. They are constantly breaking down. AHS will not replace them. Instead, we have to pay $55 (now $60) fee per service and do without them for about 2 weeks while awaiting repairs. The latest repair man claimed there is an access issue and we need to pull the machine out from the wall in order for him to repair it. He was not our regular repairmen. When I asked for our regular repairman we were denied since the ticket was already open. This company is running a scam and are getting away with it. It cost $500 per year for the warranty, $60 for each service visit and a lot of time and aggravation fighting with the company to abide by their contract. There are several loop holes built into the contract. I have heard more "it's not covered" than anything else. All of my appliances are old now but I doubt that they will be replaced by AHS. They did replace my 2hp garbage disposal unit with a cheaper 1.5hp one.

Company: American Home Shield
Country: USA
Site: ahswarranty.com

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