Mittelwest German Shepherds - Julie Martinez
Promised Refund and now being ignored

Puppy born 1/29/09 sire Yasso vom Mittelwest and dam Emily vom Mittelwest to Emily vom Mittelwest co-owner Mark Koston in New York. Puppy was send to Mittelwest in Illinois the week prior to when we received her on Wed 3/25/09 about 7pm. Puppy ate nothing that night. Thurs 3/26 and Fri 3/27 puppy ate minimal, drank water, but has loose stools. I thought perhaps just bothered by travel and needed to get use to us.

Sat 3/28 puppy ate barely two bites, was drinking less and still has loose stools. Now I was thinking maybe worms? Sun 3/29 puppy ate nothing, drank no water and had vomitting and loose stools. Now I know something is very wrong.

Called vet Mon 3/30 and emailed Julie to let her know something is up with the pup and ask how was the pup while Julie had her. Julie responds promptly that pup was fine, at well, vomitting and loose stools sound bad. Went to vet who sent us to ER. Pup diagnosed with parvo needs to be admitted to the tune of $2400.00

Called Julie that night, she said discuss with spouse about what we wanted and let her know. Called her 3/31/09 say we would like refund of purchase price because cost of vet care was more than cost of pup, she said she will discuss with co-owner.

Wed 4/1/09 received voicemail from Julie saying of course she will refund our money it was a "no brainer" for her and co-owner agreed.Co-Owner is send out a check for his half that day and once she receives that she will refund purchase price to our credit card.

Two weeks go by and we hear nothing from Julie. I email her 4/17/09 saying where is the refund, she responds saying she will deal with the refund after Seiger in Illinois weekend of 4/24/09. I emailed her back saying I need refund asap, she ignores email. I called her 4/22/09 and speak with her saying I need refund asap, she said she will refund half that day and half the week after Seiger.

Another two weeks go by, no refund from Julie and no contact from Julie. I called her yesterday 5/6/09 and left two messages asking what is taking so long for our refund and she has yet to respond.

Julie was very prompt with returning emails and calls UNTIL she agreed to refund our purchase price. Then she has not contacted me even once to update me as to why there is a delay or ask for more time. Every contact was initiated by me and she has not refunded our purchase price as promised, almost 6 weeks later.

Company: Mittelwest German Shepherds - Julie Martinez
Country: USA
State: Illinois
City: Bolingbrook
Address: 272 Buli Lane
Phone: 6307598272

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