Bissell Vacuum
Poor Customer Service/Product Support

I bought a Bissell machine and within 3 months the wire demonstrated symptoms of use. After calling Bissell they directed me to go to some nearby repair center for inpsection. The repair center educated me that it had been a machine bought from the "big-box shop and crap, what did I anticipate." I documented this to Bissell as well as advised them the nearby restoration shop stated they'll not protect it under guarantee it had been brought on by operating within the wire. I informed Bissell which was false and considering I'd at that time employed the machine three times, was it sensible to truly have a wire that may not endure being go beyond once, or twice? It appeared to me they had a need to increase upon their item. I had been advised to consider the machine back again to the exact same repair center. After I did, I had been informed they didnot wish to consider the machine in, it'dnot be coated and that I really should not be informing Bissell they bad-mouthed their item easily needed them to repair it. I've since talked with 2 administrators who WOn't hand out a lastname or worker quantity for research, when requested for that next boss I had been informed "they do not keep in touch with clients." Our recommendation is the fact that Bissell not just must increase upon their item but additionally their customer support.in a period when very few individuals are buying $180 machineis I believe they are able to do much better than this.

Company: Bissell Vacuum
Country: USA
State: Arizona

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