Roomster
John S. Shriber CRIMINAL billing practices you can verify with the BBB

This website is a roommate referral service that appears popular and normal, considering the large volume of users. However, this company has a dirty little secret: they will make unauthorized charges to your bank account/credit card/Paypal account, and claim it's YOUR fault.

The trial subscription for 4 days is $5.95, if I remember correctly, and does not obligate you to anything else. The fine print does say that if you do not cancel the subscription before the 4 day trial or 'sample' period is up, you will be enrolled and billed for a much longer $29 subscription.

The stunt they pull is to 'pretend' that you didn't cancel your subscription within the allotted time-frame. Their customer service reps (who you can ONLY contact via an anonymous messaging system - NOT real email) will tell you that you did not cancel within the correct time frame, whether you did or not. I literally had to tell the service representative that they were lying to me, and that I had a screen-shot of time-stamps on my account to prove it. After arguing back and forth through the messaging system, they finally agreed that I was right the whole time.

I was lucky in this situation: I also used Paypal, not my credit card, to make my initial payment to these criminals. I filed an unauthorized charge claim with Paypal, and it was sustained. I got my money back, fortunately, and also filed a complaint with the Better Business Bureau (BBB).

What still angers me though is that this business is STILL doing the same thing to naive consumers. It appears that not enough people report it to the BBB, and not enough people complain elsewhere. I just can't believe that a site with hundreds upon thousands of users is managing to get away with this. I hope that someday, somehow, legal action is taken upon them.

Company: Roomster
Country: USA
State: New York
City: New York
Address: 445 Park Avenue
Phone: 6468622841

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