American Van Lines & VMAC Delivery
American Van lines damaged my furniture, the worst customer service, my claim was denied, completely rip off

American Van lines moved my brand new furiniture in October through one of their carriers VMAC Delivery (I just knew a month ago that they were a broker and that the name of the carrier that moved my furniture is VMAC Delivery), my furniture was extremely damaged. The furniture was delivered to a storage in Houston and was received by the office manager of the company that I work for and the people that delivered the furniture told her to sign that she only received the furniture, not that she received it in a good condition. I filed my original claim 135 days ago. 50 days ago, they told me that the claim form I submitted by email was not clear and I have to resend it again which I did by fax this time. I requested an inspection from American Van lines while the furniture was at the same location it was delivered but they told me that I do NOT need inspection if the pictures I took for my damaged furniture are at the location it was delivered. I have been leaving messages and sending emails to everyone in American Van lines with no response Finally I recived a fax from the carrier VMAC saying that my claim was denied as If a claim was to be made, a site evaluation/claim inspection must have been made at the same location as it was delivered. I replied to him saying that AVL informed me that the pictures that were taken at the delivery location are enough and no need for inspection. He still denied my claim. I have a copy of all the pictures, emails, and faxes. My damaged furniture worth about $6000 which I didn't get a penny for repairing them

Company: American Van Lines & VMAC Delivery
Country: USA
State: Florida
City: Coral Springs
Address: 1440 Coral Ridge Drive
Phone: 8003389361

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