Right Start
Horrible Customer Service - Online orders/returns/exchanges

I ordered a Bob stroller 1/16/09 (more than two weeks ago) online. I received a phone call 1/19/09 to confirm my order because apparently they do that when an order exceeds a certain dollar amount. To this day (2/2/09) I have not received a shipping confirmation nor have I seen a charge to my credit card. I called their customer service this morning and was in their queue for 30 minutes before it forced me to leave a voicemail. While on hold, I decided to use their chat feature. Again, I was in the queue for 30 minutes before it kicked me out. (I was #1 in the chat queue about 28 minutes.) I really don't think they have a customer service department to handle online orders.

Well, someone is supposed to call me back in 24 hours. I guess we'll see.

Company: Right Start
Country: USA

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