Redbox DVD Rentals
Double Charge and blame you!

I rented a dvd through there online site to pickup. I picked it up at the machine and returned the movie the next day before the return time posted. I got double charged according to their customer service agent named "Joy" because I failed to press the online pickup button on the screen and instead pressed the rent a movie button. They are refusing to refund the extra rental fee. "Joy" was rude and combative. Ater being transfered to her supervisor, I was given the same excuse that "its your fault you hit the wrong button and we wont refund your money." Just as rude and uncooperative. I have filed a report with the BBB and hve filed a report with the Illinois Attorney General.

Company: Redbox DVD Rentals
Country: USA
State: Illinois
City: Oakbrook
Address: 1 Tower Lane #1200
Phone: 6307568900

  <     >